Orange Desk Point of Service application, which was conducted by the Ministry of Transportation and Infrastructure within the “Accessibility of Passenger Transport Services in Turkey Project”, was put into service on December 2, 2019, with a ceremony held in Ankara YHT Station.
Transportation and Infrastructure Deputy Minister Adil Karaismailoğlu stated in his speech at the ceremony that disabled citizens will have access to the service called “Orange Desk”, which is a first in Turkey, through a professional presentation, which they have a right to.
Karaismailoğlu underlined that the service will be available at 13 points in high-speed train stations and terminals in the first stage and that the service to be provided with 53 personnel will be extended to other major terminals in the coming period.
Ali İhsan Uygun, Chairman and General Manager of TCDD said that the event held within the scope of December 3, Persons with Disabilities Day is an opportunity to create synergy and awareness in order to produce new solutions to the problems of disabled people.
The service will be made widespread
The “Orange Desk” application, which enables disabled passengers to get help before and after the travel, is provided in Ankara, Eryaman, Polatlı, Eskişehir, Bilecik, Bozüyük, Arifiye, İzmit, Gebze, Pendik, Söğütlüçeşme, Halkalı, and Konya stations where the YHTs stop. The Orange Desk, which was put into service with 53 personnel in cooperation with TCDD Taşımacılık AŞ, will be expanded in the following years.